AI agent
A system that understands context, uses knowledge and can trigger actions instead of only generating text.
Resources · Glossary
The key AI and automation terms, explained without noise.
The glossary is designed for decision-makers, teams and clients who need a shared language without wading through unnecessary jargon.
Shared understanding
A common vocabulary makes every project move faster.
A surprising amount of friction comes from terms that different stakeholders interpret differently. The glossary creates a clean reference layer inside the same brand language as the rest of the site.
Terms
Concepts that show up across almost every project.
Short, precise definitions written so technical and non-technical stakeholders can still make sound decisions from them.
RAG
Retrieval-augmented generation combines a language model with a controlled knowledge layer and answers from actual sources.
LLM
A large language model such as Llama or Mistral that processes and generates language and powers many modern agent systems.
Self-hosted
Software or models run on your own or deliberately managed infrastructure instead of public consumer services.
Data sovereignty
The ability to control hosting, permissions, data paths and access both technically and legally.
n8n
An open-source workflow automation platform that can be self-hosted and extended in privacy-conscious environments.
Voice agent
An AI system that can handle phone conversations, qualify callers and hand over cleanly to humans when needed.
Human handoff
The explicit escalation point at which an agent transfers the conversation to a human together with full context.
Lead qualification
The structured assessment of whether an enquiry is operationally, commercially and strategically aligned with an offer.
The glossary will later expand into audit, visibility and process terminology so website, sales and delivery all speak the same language.
Self-hosted LLMs (Llama, Mistral, Phi)
Swiss/EU Datacenter
GDPR/DSG-compliant
Next step
Clarify the language first and then make the right system decision.
If the bottleneck is still unclear after that, audit is usually the fastest way to prioritise the next move properly.