Question 1

How long does implementation take?

Accepted Answer

Typically 6–10 weeks from kickoff to go-live. Discovery and architecture: 2–4 weeks. Development: 4–6 weeks. This includes complete integration with your CRM, training on your content, and extensive testing.

Question 2

Is patient data secure with RakenAI?

Accepted Answer

Yes. We use self-hosted LLMs on Swiss/EU infrastructure — no data reaches US servers (OpenAI, Google, Microsoft). All data is end-to-end encrypted. We are GDPR and Swiss DSG compliant.

Question 3

What channels does the AI agent support?

Accepted Answer

WhatsApp, Instagram DM, website chat, email and voice calls. The agent can be active on all channels simultaneously with a consistent knowledge base.

Question 4

What CRM systems do you integrate with?

Accepted Answer

HubSpot, Salesforce, Zoho, Pipedrive, and custom practice management systems. If your system has an API (or even if it doesn't), we can integrate it.

Question 5

How much does a RakenAI solution cost?

Accepted Answer

Project costs vary depending on scope. A typical engagement for a medical clinic starts at CHF 15,000–25,000 for implementation, plus monthly support fees. Contact us for a precise quote based on your specific requirements.

Question 6

What happens if the AI can't answer a question?

Accepted Answer

The agent has a defined escalation protocol: it notifies the responsible staff member with full conversation context. No lead falls through the cracks.

Question 7

Can I trial the solution?

Accepted Answer

We offer a paid pilot phase (6–8 weeks) in which we implement a defined use case with full functionality. If the results don't meet our joint targets, you don't pay for the full rollout.

Frequently Asked Questions

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